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Terms and Conditions

 Welcome to Hoobest! By using our website and services, you agree to comply with these Terms and Conditions. This agreement governs your use of our services, products, and information. Please read it carefully.

1. Services Provided

Hoobest offers a platform for purchasing products and accessing related information. We reserve the right to modify, withdraw, or cancel any services at our discretion without prior notice.

2. Financial Transactions

All purchases are subject to availability and pricing at the time of order. Hoobest reserves the right to refuse or cancel orders due to errors in pricing, product descriptions, or other reasons. Refunds, when applicable, will be processed promptly.

3. Customer Expectations

a. Accuracy of Information

While we strive to provide accurate and up-to-date information, Hoobest does not guarantee the completeness or accuracy of website content. We are not liable for errors, omissions, or temporary unavailability of the website.

b. Service Availability

We aim to maintain uninterrupted access to our website and services, but technical issues may occur. Hoobest is not liable for any downtime or disruptions.

4. Copyright and Intellectual Property

All content on the Hoobest website, including text, images, logos, and designs, is protected by copyright law. Unauthorized use, reproduction, or distribution of our content is prohibited. For permissions, please contact us.

a. Attribution

Users may share our content with proper attribution to Hoobest.

b. Adaptation and Commercial Use

Adaptation or commercial use of our content without explicit written consent is prohibited.

5. User Behavior

By using Hoobest, you agree to:

  • Refrain from unlawful activities.
  • Avoid hate speech, bullying, or harassment.
  • Not post spam, unauthorized promotions, or advertisements.
  • Respect other users and our team.

Violation of these rules may result in account suspension or termination.

6. Account Management

Hoobest reserves the right to disable or terminate user accounts for:

  • Violating these Terms and Conditions.
  • Engaging in fraudulent or harmful activities.
  • Any other behavior deemed inappropriate by Hoobest.

7. Limitations of Liability

Hoobest is not liable for:

  • Indirect, incidental, or consequential damages.
  • Losses resulting from unauthorized access to user accounts.
  • Damages from third-party interactions on or through our website.

8. Amendments to Terms and Conditions

Hoobest may update these Terms and Conditions at any time. Changes will be effective immediately upon posting. Continued use of our website signifies acceptance of the updated terms.

9. Contact Information

If you have questions or concerns about these Terms and Conditions, please contact us at support@hoobest.com

By using Hoobest, you agree to abide by these Terms and Conditions. Thank you for choosing us!

Return and Refund Policy

At Hoobest, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, our Return and Refund Policy outlines the terms and process for returning items and receiving a refund.

1. Terms of Return

  • Return Window: Items must be returned within 30 days from the date of delivery.
  • Eligibility: To be eligible for a return, your item must:
    • Be in its original condition and packaging.
    • Be unused, unworn, and free from damage (unless the product arrived damaged or defective).
    • Include all accessories, tags, and documentation.

2. Reasons for Return

Returns are accepted for the following reasons:

  • Damaged or Defective Products: If the item was damaged during shipping or has a manufacturing defect.
  • Incorrect Product: If the wrong item was delivered.
  • Unsatisfactory Product: If the product does not meet your expectations (must meet eligibility requirements).

3. Process for Return

a. Initiating a Return

To start the return process:

  1. Contact our customer service team at support@hoobest.com within the return window.
  2. Provide the order number, details of the item(s) you wish to return, and the reason for the return.

b. Return Shipping

  • Hoobest will provide a prepaid shipping label for eligible returns (damaged, defective, or incorrect items).
  • For other returns, the customer is responsible for return shipping costs.

c. Packaging and Shipment

  • Pack the item securely in its original packaging.
  • Attach the provided return label and drop off the package at the designated shipping carrier.

4. Process of Refund

a. Refund Terms

  • Refunds are issued to the original payment method.
  • Shipping costs (if applicable) are non-refundable, except for defective or incorrect products.

b. Refund Duration

  • Refunds are processed within 7-10 business days after we receive and inspect the returned item.
  • You will receive a confirmation email once the refund has been initiated.

5. Contact Information

If you have questions or need assistance with returns or refunds, please contact us:

Email: support@hoobest.com

Thank you for choosing Hoobest. We appreciate your business and are here to assist you with any concerns.

Copyright © 2024 HOOBEST - All Rights Reserved.

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